REFOUND POLICY
Effective Date: October 2026
Right of Withdrawal & Refund Policy
1. Consumers residing in the European Union have the right to withdraw from the sales contract without giving any reason within 30 calendar days from the date of physical receipt of the Product.
2. Refund Method & Execution: In the event of a valid contract withdrawal, the Seller shall refund all payments received for the returned item, including standard shipping costs paid at checkout. Refunds will be executed using the same payment method selected during order placement. If a refund via the original payment method is technically impossible, the reimbursement will be executed via a direct bank transfer to the bank account specified by the Customer.
3. To exercise the right of withdrawal, the Consumer must submit a clear written statement before the expiration of the 30-day period via e-mail to shop@vinci.cc or by post to:
Cycling Industry Monika Lewandowicz
ul. Kościelna 23
05-200 Wołomin, Poland
Phone: +48 690 772 386
4. The Consumer is required to send back the returned Product without undue delay, and no later than 14 days after declaring withdrawal, to the correspondence address mentioned above.
5. The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
6. Right of withdrawal is excluded for custom-made products manufactured strictly to custom specifications or non-prefabricated items personalized for the Customer.