Terms and Conditions
Effective Date: October 2026§ 1. General Provisions & Company Details
1. These Terms and Conditions (hereinafter referred to as “Terms”) govern all orders placed through the online store vinci.cc, operated in the English language and dedicated to international customers within the European Union and worldwide. 2. The online store is owned and operated by: Cycling Industry Monika Lewandowicz, ul. Targowa 27, 87-100 Toruń, Poland EU VAT Identification Number: PL1251636227 REGON: 362777410 Correspondence & Return Address: Vinci Wheels, ul. Kościelna 23, 05-200 Wołomin, Poland Contact E-mail: shop@vinci.cc | Phone: +48 690 772 386 3. The primary subject of business is the online sale of premium carbon bicycle wheels, cycling components, and accessories. 4. All products offered on vinci.cc are brand new, free from physical and legal defects, and shipped directly from our warehouse in Poland (European Union). 5. Information, product descriptions, prices, and specifications displayed on vinci.cc constitute an invitation to conclude a sales contract in accordance with applicable civil law.§ 2. Placing Orders & Contract Conclusion
1. Orders can be placed 24 hours a day, 7 days a week through the electronic checkout forms at vinci.cc. 2. To place an order, the Customer selects the desired Products, completes the required shipping and billing details, chooses a payment method, and confirms the transaction. 3. Placing an order constitutes a binding offer by the Customer to purchase the selected Products under these Terms. 4. Upon receiving the order, the Seller sends an automated Order Confirmation e-mail to the Customer. The sales contract is concluded upon receipt of this e-mail confirmation. 5. Orders submitted by individual Consumers (natural persons) may be canceled prior to dispatch by contacting shop@vinci.cc.§ 3. Prices, Payment Methods & EU B2B 0% VAT Invoices
1. Product prices displayed on vinci.cc are listed in EUR (or chosen store currency) and include applicable gross Value Added Tax (VAT) for B2C purchases within the European Union. 2. Delivery charges are calculated separately during checkout based on the destination country, package size, and weight. 3. Available payment methods are presented during checkout and may include electronic bank transfers, credit/debit card payments, PayPal, or other secure online payment gateways. 4. EU B2B Intra-Community Deliveries (0% VAT Invoice): Business customers registered for EU VAT (holding a valid EU VAT number) who wish to obtain an Intra-Community zero-rated VAT invoice (0% VAT) must contact us prior to placing an order at shop@vinci.cc. Upon verification of the company details, we will issue a proforma invoice for payment.§ 4. Order Processing, Dispatch & Delivery
1. Dispatch Time: Products available in stock are prepared and dispatched from our warehouse in Poland within up to 72 hours after full payment has been cleared, unless specified otherwise for a given product configuration. In exceptional cases, this time frame may be extended. 2. Delivery Method & Transit Time: International shipments within the European Union are carried out via professional courier services. Estimated delivery transit time is 2 to 5 business days from the date of dispatch. 3. Shipment tracking details will be provided to the Customer via e-mail immediately after the parcel is handed over to the courier. 4. In the event that an item is temporarily out of stock, the Customer will be promptly notified via e-mail regarding the expected lead time and may choose to accept the revised schedule or cancel the order with a full refund.§ 5. Complaints & Warranty
1. Products sold are covered by statutory warranty rights regarding product conformity under European Union consumer law (24 months for consumers). 2. In the event of a product defect or warranty claim, the Customer should notify the Seller via e-mail at shop@vinci.cc or in writing to the Correspondence Address in Wołomin. 3. Complaint notifications should include a description of the defect, the date it occurred, order details, and the requested remedy. 4. The Seller shall process and respond to complaints within 14 days of receipt. 5. Detailed warranty conditions and the VINCI wheel user manual are available at: https://vinci.cc/documents/user-manual-and-warranty/ 6. Important safety guidelines, all information regarding limits and restrictions, and user guidelines for VINCI wheels are available at https://vinci.cc/documents Reviewing these documents is essential prior to using VINCI wheels. Failure to follow the guidelines contained in these documents may lead to component failure, wheel damage, bicycle damage, accidents, and consequently serious personal injury or death.§ 6. Right of Withdrawal & Refund Policy
1. Consumers residing in the European Union have the right to withdraw from the sales contract without giving any reason within 30 calendar days from the date of physical receipt of the Product. 2. Refund Method & Execution: In the event of a valid contract withdrawal, the Seller shall refund all payments received for the returned item, including standard shipping costs paid at checkout. Refunds will be executed using the same payment method selected during order placement. If a refund via the original payment method is technically impossible, the reimbursement will be executed via a direct bank transfer to the bank account specified by the Customer. 3. To exercise the right of withdrawal, the Consumer must submit a clear written statement before the expiration of the 30-day period via e-mail to shop@vinci.cc or by post to:Cycling Industry Monika Lewandowicz ul. Kościelna 23 05-200 Wołomin, Poland Phone: +48 690 772 386
4. The Consumer is required to send back the returned Product without undue delay, and no later than 14 days after declaring withdrawal, to the correspondence address mentioned above. 5. The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning. 6. Right of withdrawal is excluded for custom-made products manufactured strictly to custom specifications or non-prefabricated items personalized for the Customer.